Frequently Asked Questions 

1. What payment providers do you accept?  [We accept most major credit/debit cards including Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal.]

2. How do I know you received my order?  [You will receive an email confirmation to the email address you provided on the order. If you have not received an order confirmation by email, please check your junk and spam mail folders.]

3, Do you ship internationally?  [Currently, we only ship to the 48 Continental US, Alaska, and Hawaii. We do have plans to ship to Canada in the near future. For any special request, please contact our Customer Service Department.]

4. What types of delivery service do you offer?  [Due to Covid-19, there have been some updated changes to shipping according to the United States Postal Services.  Please visit for more up to date details.

USPS Corona Virus Updates: Expected Delivery Changes

Postal Service Priority Mail® products and First-Class® packages may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic.

When will this happen?

These changes became effective April 17, 2020.

Will this affect delivery of Priority Mail Express®?

Priority Mail Express service, which guarantees overnight service, and one-day service commitments for Priority Mail will not change.

How will this affect delivery of Priority Mail?

Priority Mail's two-day and three-day service commitments will be extended to three days and four days, respectively. 

We offer our customers several options at checkout. You can choose Priority Express (1-3) business days, Priority Mail (1-4) business days, and standard delivery mail 3-7 business days. Alaska and Hawaii 7-14 business days and up to 4 weeks APO/FPO locations. Transit time does not begin until your order leaves our facility and it's calculated in business days. Business days do not include holidays or weekends. Note: Priority Mail deliveries shipped on Fridays will arrive to our customers during the scheduled delivery time period.]

Will First-Class Mail be delayed too?

There is no impact to First-Class letters and flats. However, First-Class Package Service® two- and three-day service commitments will be extended to three and four days respectively.

5. When will I receive my order? [Shipping method and estimated delivery time is determined when you select a product, inventory availability, your shipping location, standard or expedited mail service. If products are on backorder, your order may be delayed and will arrive in more than one shipment. We will notify you of any changes.]

6. How much does shipping cost?  [Your shipping cost will be calculated in the checkout section. It will depend on several factors including your shipping location, weight, and your choice of delivery service.]

7. How is sales tax calculated? [Your sales tax is calculated at the time of checkout.]

8. Is this a secure website for payment? [Yes. Our e-commerce partner Shopify is Certified Level 1 PC1 DSS compliant. Because our online store is hosted by Shopify, this compliance extends to the Equinox Inspires store which is powered by Shopify. At Equinox Inspires, we take our clients payment security very serious and partner with the best to ensure your payments are secure. You can read more about Shopify security details via this link]

9. Can I ship to more than one address? [You can save multiple shipping addresses for your account but you can only ship to one mailing address per order.]

10. How do I track a shipped order?  [You will receive an email notification that will provide information on how you can track your shipment. If your order is sent in multiple shipments; you will receive an email notification for each shipment.] 

11. What is your return policy? [To be eligible for a return, your item must be unused, unworn (apparel), and in the same condition that you received it. The item must be defective; it must be in the original packaging. Several types of good are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase. When returning the item, customer is responsible for shipping cost. Any item not in its original condition, is damaged or missing parts for reasons not due to our error, cannot be refunded or returned. For more details, please read our refund policy tab located on our website]

12. What do I do if my merchandise arrives broken or damaged from the carrier? [If you receive your order and notice the item is damaged; immediately contact our Customer Service Department at 972-202-6690. You can also email us at Damages must be reported to us within 72 hours of delivery. We are open Monday through Friday 9am - 7pm CST. If you notice your order is damaged prior to accepting the delivery, please inspect the product packaging thoroughly at the time of delivery. Be sure to report and product defects or damages with the delivery carrier. If you are not satisfied, refuse the item before signing the delivery receipt.]